Existing customers
Need support with your service?
Use the support channel agreed with your NorthPointIT engagement. If you don’t have those details, contact us below. Include your company name and an existing ticket reference if you have one.
6–10 PM Eastern time, seven days a week. Response commitments follow your agreed engagement; this page does not provide an emergency-response guarantee.
A clear next step.
Ask for the person handling your issue, its current status and the next action. Acknowledging a request means it has been received; resolution means the agreed work has been checked.
If an issue remains unresolved, reply through your agreed support channel with the ticket reference and ask for escalation. If you cannot reach that channel, use the NorthPointIT phone or email above. Tell us if the issue continues after a proposed fix.
Do not send passwords, recovery codes, payment details or sensitive system information. We will arrange an appropriate channel if more detail is needed.
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